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1 YEAR LIMITED WARRANTY FOR COMPOSITE BATS
Under this limited warranty, Slugger Slow Pitch will provide a one-time replacement of your non-wood bat within 1 year from the date of purchase.
To qualify for warranty service, you must be the original purchaser of the bat and provide proof of purchase from an authorized Louisville Slugger dealer or your order number from our website.
30-DAY warranty for gloves/clothes/bags against manufacturing defects
To make a warranty claim please complete our return form :
Once your warranty has been accepted we will send a replacement product that your warranty claim was originally submitted for.
Please send us clear Pictures.
WARRANTY DOES NOT COVER
Bats subjected to misuse, abuse, or failure to observe care instructions (including, use in commercial batting cages);
Damage other than the 3 conditions listed above (i.e., normal wear and tear / cosmetic damage);
Bats subjected to unauthorized modification or alteration, including rolling, shaving or other means of “doctoring”;
What is the technology difference between ASA and USSSA technology bats?
ASA bats use Mash technology. What's Mash technology? MASH™ Composite Barrel Works perfectly with our innovative gapped wall design to immediately and continually maximize performance. The result is incredible performance along the entire barrel and a unique sound that cannot be ignored.
USSSA bats use SSP 240x technology. The engineers at Slugger Slow Pitch have improved the composite on its USSSA lineup to offer the highest performance possible on all its 240 approved models.
I am interested in becoming an ambassador? Who do i speak to?
Send us an email at email@example.com to review your request. Please include all of your contact details with your request.
My paint is chipping at the seam, is ok to swing or is it normal?
Estehtic damage will happen and is not something which should stop you from using your Louisville Slugger bat. If you are concerned, feel free to email us at firstname.lastname@example.org
Do you carry Louisville Slugger hardball or fastpitch bats or gear?
No, we only carry Slowpitch Lousiville Slugger gear and apparel, for fast pitch or baseball / hardball please visit www.slugger.com.
Can I order custom uniforms?
Please contact the team at Slugger Custom Uniforms for all custom requests by going to their site at www.sluggercustomuniforms.com
How can I pay for my order?
You can pay for your order using All major credit cards as well as digital wallets like Paypal, G-Pay, Apple-Pay & Shop Pay.either PayPal, or a Visa, MasterCard, Discover or American Express credit or debit card.
I have a promo code, where do I enter it?
You will have an opportunity to enter a promotional/discount code a the checkout stage. Once you've added everything you are ordering to your shopping bag, proceed to checkout and there is a field to enter your code on the right side of the page. Enter your code, then click "Apply" before completing the rest of your checkout stages.
Can I cancel or edit an order that was already placed?
Unfortunately, once an order is placed, we are unable to cancel it as our team works to fulfill all orders in real time to ship out online orders as quickly as possible. We've put a lot of emphasis in fulfilling and shipping out orders quickly for the best customer experience.
Where can I check the status of my order?
An order confirmation followed by an eventual shipping confirmation will be sent to the email submitted and linked to the purchase. You will be able to use that tracking number to keep tabs on your order. If you do not receive the tracking number in shipping confirmation, please contact us at email@example.com
How are taxes calculated?
Sales tax is determined based on your shipping address. Please keep in mind that the sales tax you see in your shopping cart is an estimate; you will see the final sales tax when you place your order.
Can I place a tax exempt order?
Yes if you are a qualifying tax exempt organization, you can place tax exempt orders. Please contact customer service by email at firstname.lastname@example.org to learn more.
The item I want is out of stock…How can I get notified when it's back in stock?
We do not currently have an automation for "back in stock" notifications but we do alert our community of popular back in stock products, product launches and much more all through our email and our social media channels. Make sure to sign up to all of them and not miss anything new or...Back in stock!
How can I leave feedback on products I've purchased?
We love to hear how your equipment is working out for you! To leave feedback, just visit the product's corresponding page on our website and let us know what you think in the Reviews section at the bottom of the page. You should also receive an email after your delivery to prompt you to leave us feedback on the gear you purchased.
What is your return policy?
Louisville Slugger Slow Pitch offers returns on most items within 7 DAYS of delivery of your order. You can consult our returns policy by visiting www.sluggerslowpitch.com/pages/warranty.
How do I return an item I purchased form your website?
Please consult our return policy page (www.sluggerslowpitch.com/pages/warranty ) and if your return falls within the policy conditions, you will need to follow the steps on our return form. (www.sluggerslowpitch.com/pages/return-form)
How can I track the status of my return?
You can check the status of your return by emailing customer service at email@example.com. Please include your name, original order number and a phone number we can reach you at.
How long does it take to receive a refund after I return an item?
Once your return item(s) are received back at our warehouse, your refund will be processed back to the original form of payment within 10-15 days. This delay includes receiving of the return, inspection and processing of the refund.
Can I exchange a product I bought on your site?
We do not offer exchanges. If you need a different item, you can initiate a return for a refund and place a new order at any time.
What is the warranty on Slow Pitch bats?
Slow Pitch bats carry a limited warranty that last for a year starting from the date of purchase.
What is the warranty on fielding gloves?
Fielding gloves are covered by a 30-DAY limited warranty against manufacturer defect.
When will i receive my custom product?
The lead-time for custom glove orders is 6 to 8 weeks. You will receive an email with tracking information as soon as your custom item(s) ship.
Can i cancel or modify my order after it's placed?
Once you place your order, we begin the process of building your custom product specifically for you so no cancellations or modifications to the design of your custom product are allowed.
Can i return a custom product?
Because we build this product specifically to your custom requirements, we can't accept returns. It is your responsibility to review your order and confirm that it is correct before submitting it to us. Your custom product is specifically made for you, and therefore Slugger Slow Pitch cannot accept returns or refunds of custom products if the dissatisfaction is not due to an error by Slugger Slow Pitch. For instance, Slugger Slow Pitch cannot refund personalized product if the quality issue is due to: Typographical errors, misspelled words or name, incorrect grammar, unfinished text, or other material provided by the user. Design or creative choices. Please be sure you are satisfied with the color combinations and overall layout of your products before submitting your order. Slugger Slow Pitch also reserves the right to reject any designs with profanity or offensive content. For full terms and conditions of your order, please see Slugger Slow Pitch Terms and Conditions.
Will my products that are in stock wait to ship with my custom product?
No, your stock products will ship as usual, and your custom products will ship once it is complete. You will receive a shipping confirmation e-mail with each shipment.
How to break in your bat?
We have a detailed recommended break in approach you can consult by clicking here.
How to break in your glove?
We have a detailed recommended break in approach you can consult by clicking here.